Privacy Policy for Horizon Explorations

Welcome to the Privacy Policy of Horizon Explorations. This policy explains how we collect, use, and protect your personal information when you use our website and services to plan your dream vacation in Banff National Park. At Horizon Explorations, located at 210 Banff Avenue, Banff, AB T1L 1A2, Canada, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy applies to all users of our website, mobile applications, and any other online services that we provide. Our main contact email is [email protected] and you can reach us by phone at +1 687-379-8775. We are dedicated to transparent data practices and aim to provide you with a clear understanding of how we handle your information.

By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns. Your trust is of utmost importance to us, and we continuously strive to improve our data protection measures to meet the highest standards.

Data Collection

We collect various types of information from you when you use our services, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us when you create an account, book a vacation rental, or contact us for support. For example, when you book a cabin near Lake Louise, we collect your name, contact details, and payment information to process your reservation.
• Payment Information: When you make a purchase through our website, we collect payment information such as your credit card number, billing address, and other financial details. This information is securely processed by our payment gateway providers and is not stored on our servers after the transaction is complete.
• Usage Data: We automatically collect information about your interactions with our website, such as the pages you visit, the links you click, your IP address, browser type, operating system, and other technical details. This data helps us understand how you use our website and improve your user experience.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. We use cookies to personalize your experience, analyze website traffic, and serve targeted advertisements. You can manage your cookie preferences through your browser settings. Please refer to our Cookies Policy for more information.
• Location Data: With your consent, we may collect location data from your mobile device to provide you with location-based services, such as recommending nearby attractions and restaurants in Banff.

Data Usage

We use the information we collect for the following purposes:

1. To Provide and Improve Our Services: We use your personal information to fulfill your requests, such as booking vacation rentals, providing customer support, and processing payments. We also use usage data to analyze website performance, identify areas for improvement, and optimize your user experience.
2. To Personalize Your Experience: We use cookies and tracking technologies to personalize your experience on our website, such as remembering your preferences, recommending relevant locations, and displaying targeted advertisements.
3. To Communicate with You: We may use your contact information to send you important updates about your bookings, respond to your inquiries, and provide you with marketing communications about our latest promotions and offerings. You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email.
4. To Protect Our Rights and Interests: We may use your information to detect, investigate, and prevent fraudulent activities, enforce our terms of service, and comply with legal obligations.
5. For Analytics and Research: We may use aggregated and anonymized data for analytics and research purposes, such as analyzing trends in vacation rental bookings, understanding customer demographics, and improving our marketing strategies.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption technology to protect sensitive data such as payment information during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities in our systems.
• Data Backups: We maintain regular data backups to prevent data loss in the event of a system failure.
• Employee Training: We provide regular training to our employees on data protection best practices.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information has been compromised, please contact us immediately at [email protected].

GDPR Compliance

Horizon Explorations complies with the General Data Protection Regulation (GDPR) and provides the following rights to individuals located in the European Economic Area (EEA):

• Right to Access: You have the right to request access to your personal information that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
• Right to Data Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority in your country of residence.

Our legal basis for processing your personal data under the GDPR includes:

• Consent: We may process your data based on your explicit consent, such as for marketing communications.
• Contractual Necessity: We may process your data to fulfill our contractual obligations to you, such as processing your vacation rental bookings.
• Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services and protecting our rights and interests.
• Legal Obligation: We may process your data to comply with legal obligations, such as responding to legal requests and preventing fraud.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Horizon Explorations
210 Banff Avenue
Banff, AB T1L 1A2
Canada
Email: [email protected]
Phone: +1 216-895-5568

Data Protection Officer: Alicia Moreau, [email protected]

We may update this Privacy Policy from time to time to reflect changes in our data practices. We will post any changes on our website and notify you by email if the changes are material. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.